Refund policy

You can return your item upon 14 days of the receipt of the item you wish to return. Please send us an email to include your order number shulingjewelry@gmail.com for more information on how to process a return.


Please return item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please do  not send items outside of this time-frame or they will be refused.

Unfortunately we do not offer a free return label. The delivery fee of the items sent for return belongs to the customer.

Your delivery costs cannot be refunded. Refund is the same as the order paid.

Please note personalised orders are non-returnable. 
Customized products are made specifically for you and therefore refunds and exchanges or cancellations are not applicable with these items.
 

Earrings and pierced items can not be returned due to hygiene reasons.

Sale items sales are final and we cannot refund this.

If you have damaged your items or the show signs of wear we cannot accept a return – they must be in a resealable condition.

We are not able to resend orders that are returned to us by international delivery partners. If your order is returned to us you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.

EXCHANGE

You can exchanged your item upon 14 days of the receipt of the item you wish to exchange. Please send us an email to include your order number shulingjewelry@gmail.com for more information on how to process a exchange.

Please send item(s) in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.

Unfortunately we do not offer a free exchange label. The delivery fee of the items sent for exchange belongs to the customer. However, we will send out the new item for free via international delivery partners