Shipping policy
Dear customers,we are committed to delivering your order as quickly as possible. Please review the shipping details below:
1. Do you ship to my country?
We ship to almost every country in the world .
2. How much does shipping cost?
Currently, all orders from our store qualify for free shipping.
If you need express shipping, you can contact us by shulingjewelry@outlook.com.
3. How long will it take for my order to arrive?
Order Processing:
We process and ship all orders within 2 business days after receiving them.
In some cases, if an item is out of stock, the shipping time may be extended by 1–3 days. Thank you for your understanding.
Tracking Information:
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Once your order has been marked as shipped, we will email you a tracking number within 48 hours.
If you do not see the email, please check your spam or junk folder just in case.
Estimated Delivery Times:
United States — 6–12 working days
Canada — 5–10 working days
Europe — 4–8 working days
Australia — 4–8 working days
Asia — 3 — 7 working days
UAE & Middle East— 6–12 working days
Rest of the world — 7–14 working days
Important Notes:Delivery times may vary depending on customs processing and other factors beyond our control.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us,we can resend a new package for you or refund it.